Shipping & Delivery

Do you ship to P.O. Boxes?

We do not ship to post office boxes. At this time, we are also not able to ship any orders to Freight Forwarding Services. Sorry, but no exceptions.

How can I track my shipment?

We totally get the excitement of tracking your package, so we make it easy! We’ve upgraded our shipping experience! You can now track your order every step of the way here and never wonder where your Smuuv delivery is again. You can track your order

How long will it take for my order to arrive?

We have teamed up with our external partners and carriers to make sure your order gets to you as soon as possible. Packages are shipped via FedEx, UPS, USPS or DHL courier with standard shipping services. See below for the most recent information.

How does the shipping and delivery work?

Here’s how it works: you order, we process, then we ship. All items are processed and dispatched within 1-3 days from our Fulfilment partners in the UK, USA, EU, or Asia depending on where stock is available at the time of your order. You’ll typicall

Where does Smuuv Body ship from?

All items are dispatched within 48-72 hours from our fulfilment partners/warehouses in the UK, USA, EU, or China. This changes based on current stock availability and the destination country or region. Our goal is to get your order to you as quickly

Will I be charged duties and taxes?

Most likely you will not be charged any additional customs or duties. In most cases - we try to ensure that there are no customs charges upon arrival. However, sometimes customs charges are out of our control and are dependent on the local government

Is expedited shipping available?

We don't currently offer expedited shipping beyond the timelines indicated in our standard shipping timelines. However, we ship your items from the fulfilment centres that are closest to you to ensure the fastest delivery.

How can I change my shipping address?

If you have not yet received a shipping confirmation email, we may be able to edit your shipping address prior to shipment. Please reach out directly here with your order number in the subject line and your full name and new address in the body of th

Can I send one order to multiple addresses?

Each Smuuv Body order can only ship to one mailing address. If you are sending to multiple recipients please check out separately for each unique address, as we are unable to split up orders between multiple addresses.

I entered the wrong shipping address. What can be done?

Ok, it seems ridiculous to have to say this, but because we have to for legal reasons, we will. We know mistakes happen! However, Smuuv Body isn’t responsible for orders with incorrect or incomplete addresses entered at checkout. If a package can’t b

My order has been shipped to the wrong address! What happens now?

We know how stressful this can be, and we’re here to help as much as possible. If your Smuuv Body order was shipped to the wrong address, here’s what you need to know:. Unfortunately, Smuuv Body isn’t able to refund or reship orders sent to a wrong o

What should I do if my parcel has been returned to the warehouse?

If your order was returned to our warehouse (often due to an incorrect address, missed delivery attempts, or refusal at delivery), please contact us at [email protected] with your order details. Here’s what you need to know:. Once we confirm your

Can I redirect my order to a different address if my order has already shipped?

Once your order has shipped, we’re unable to make changes to the delivery address on our end. However, depending on the shipping carrier, you might be able to request a redirect or hold directly through their website using your tracking information.

I have special delivery instructions. Can I provide them to the shipping courier?

If you have specific delivery instructions—like a gate code or special drop-off request—you’ll need to share these directly with the shipping courier handling your Smuuv Body order. Unfortunately, we’re unable to relay delivery instructions to the co

What should I verify before I sign for the parcel?

Ensure the tracking information is accurate and the outer packaging is undamaged before signing. Open the parcel in front of the courier to verify the contents and packing list. For any concerns, reach out to our Customer Experience Team at support@s

I received an email stating my order is delayed. What should I do?

Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email, at which time you will have the option of choosing a different item or receiving a refund. Please note tha

I'm having problems with the tracking. What should I do?

No worries—we’re here to help! If your tracking number isn’t working or the status hasn’t updated, here’s what to try:. We know how exciting it is to receive your Smuuv order, and we’ll make sure you get the info you need!

How long does delivery take once my item has shipped?

Depending on your location, Shipping transit time usually takes 4-10 business days but may take up to 15 business days due to increased volume and unexpected delays due to weather conditions. More information about potential shipping delays can be fo

What shipping courier/company do you use?

We have teamed up with our external partners and carriers to make sure your order gets to you as soon as possible. Packages are mostly shipped via FedEx, UPS, USPS, Royal Mail or DHL courier with standard shipping services. This can also change based

Why is my order being returned to the sender?

There are a few common reasons why a Smuuv Body order might be returned to the sender:. If you see your order is being returned, please contact us at [email protected] with your order details as soon as possible. We’ll confirm the return and disc

My Order Status Isn’t updating, or my package Is delayed. What Is happening?

Sorry about that! We know waiting can be tough! Here are a few things that could be causing the delay or lack of tracking updates:. What can you do?. If your package still hasn’t moved after 72 hours or is significantly delayed, please reach out to u

What is the difference between processing time, shipping time, and delivery time?

Processing time: This is the time our team needs to make sure your order is perfect before leaving our warehouse.Shipping time: This is our promise to you in getting your order out the door as soon as we can.Delivery time: This starts when your order