How can I track my shipment?Updated a month ago
We totally get the excitement of tracking your package, so we make it easy! We’ve upgraded our shipping experience! You can now track your order every step of the way here and never wonder where your Smuuv delivery is again. You can track your order in three ways—from the moment you place it, right up to delivery:
- Log in to your Smuuv Body account to view your order status and tracking details anytime.
- Keep an eye on your inbox for our order notification emails as your package moves through fulfillment and shipping.
- Use the Order tracking widget on the header menu of our website which brings you to our Order Tracking Hub.
Here’s what you’ll receive and what each email means:
- Order Confirmation: Sent within minutes of your purchase. (If you don’t see it, double-check your Spam or Junk folder!)
- Shipped: Sent when your shipping label and tracking number are created. Heads up: during busy periods, we might print shipping labels several days in advance to get ahead—don’t worry, your order won’t actually ship until just before your delivery date.
- Out For Delivery: Sent as soon as your package is scanned by the carrier and is on its way to you.
- Delivered: Sent once your package is scanned as delivered. Tip: If sending to someone, let your recipient know it’s arrived—drivers usually won’t ring the doorbell or knock.
Please note, while we provide tracking updates, actual delivery times and dates are not guaranteed, as they depend on our delivery partners. Unfortunately, we cannot guarantee delivery times despite our delivery partner’s projected time for arrival that may be shown on your shipment’s tracking page.