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Smuuv Body

To help you save time, we’ve gathered our frequently asked questions. Search here for an instant answer. Whether you have a question about the status of your order, or you’d like information about our return policy, we’ve got it covered. Whatever your question, we’re always here to help.

Smuuv Body Help Center | FAQs, Product Support & Order Info

What is Smuuv Body's mission?

Why Smuuv Body?

Are Smuuv Body products safe to use?

What makes Smuuv Body different from other skincare brands?

Where is Smuuv Body located?

Who is the Founder of Smuuv Body?

What are Smuuv Body’s plans for the future?

I'm interested in joining the Smuuv Body team. How can I apply?

How can I contact the Smuuv Body team?

What are your opening hours?

About Smuuv

Do you ship to P.O. Boxes?

How can I track my shipment?

How long will it take for my order to arrive?

How does the shipping and delivery work?

Where does Smuuv Body ship from?

Will I be charged duties and taxes?

Is expedited shipping available?

How can I change my shipping address?

Can I send one order to multiple addresses?

I entered the wrong shipping address. What can be done?

My order has been shipped to the wrong address! What happens now?

What should I do if my parcel has been returned to the warehouse?

Can I redirect my order to a different address if my order has already shipped?

I have special delivery instructions. Can I provide them to the shipping courier?

What should I verify before I sign for the parcel?

I received an email stating my order is delayed. What should I do?

I'm having problems with the tracking. What should I do?

How long does delivery take once my item has shipped?

What shipping courier/company do you use?

Why is my order being returned to the sender?

My Order Status Isn’t updating, or my package Is delayed. What Is happening?

What is the difference between processing time, shipping time, and delivery time?

Shipping & Delivery

What is Smuuv Shipping Protection?

How do I add Shipping Protection to my order?

What exactly is covered?

What isn't covered?

Why should I purchase Smuuv Shipping Protection, and how does it work?

How much time do I have to submit a claim if there’s an issue with my shipment?

What if I don’t add Smuuv Shipping Protection and my package is lost, stolen, or arrives with a quality issue?

How long does it take to process a claim?

Is Shipping Protection refundable?

What is a 'damaged' package?

What is a 'lost' package?

How do I file a claim?

Shipping Protection

Can I change or cancel my order?

Can I return my product?

How do I return my order?

What to do if any item(s) in my order is defective or faulty?

Can you cancel my order while it’s in transit?

Can you refund on to another card?

I returned my order, when can I expect my refund to be processed?

I received an email advising my Order was cancelled. What should I do?

Cancellations & Returns

What is red light therapy and how does it work?

Is red light therapy safe? Has it been studied?

Why Red and Near-infrared Light?

Is the Lulu Pro Mask safe for all skin types?

What’s the difference between red and near-infrared light?

Can I wear makeup while doing my treatments?

Can I use red light therapy alongside other treatments?

Do I need to wear eye protection?

How do I clean my Lulu Pro red light therapy mask?

Should I be concerned about EMF emissions from Lulu Pro mask?

How should I prepare my skin before using the Lulu Pro red light therapy mask?

Will I get a tan from doing red light therapy?

Can I overdose on red light therapy? What is the Biphasic Dose Response?

Do I need to prepare my skin before using red light therapy?

Lulu Pro FAQ

Does Mave IPL Laser remove hair permanently?

Where can you use the Mave IPL?

Is Mave IPL FDA approved?

Is The Mave IPL FDA-Approved or FDA-Cleared?

Can the IPL Device be Used for Whole-Body Hair Removal?

What is the difference between IPL and Laser hair removal?

Does Mave IPL work on all skin types and hair colors?

Is the treatment painful?

Is the hair loss permanent?

Can I use my Mave IPL over tattoos?

Does the Mave IPL work for men?

I have PCOS! Will this work for me?

Is IPL safe for me? Is the Mave IPL device safe on my body? Does it cause cancer?

How often do I need to use the Mave device?

Which areas of my body can I use the Mave IPL device on?

Is IPL safe for me if I have epilepsy?

I am pregnant and breastfeeding. Can I still use IPL?

Can I tan before or after using the Mave IPL device?

Can I use the Mave IPL device after spray tan?

Can I use the Mave IPL over freckles?

Do I need to shave before each treatment?

What hair removal can I use between treatments?

Will the Mave IPL device work on peach fuzz?

Is the Mave IPL device safe on sensitive skin?

How is the Mave IPL device powered? Does it come with a battery and charger?

Mave IPL FAQ

What is Revi Pro+ Anti Aging Photon device?

What does Revi Pro+ do?

Who is Revi Pro+ beauty device for?

What types of skin concerns does Revi Pro+ address?

How does Revi Pro+ compare to other brands?

How do I know if Revi Pro+ is right for me?

Does Blue Light really work for Acne?

When can I expect to see results with Revi Pro+?

Do I need to make changes to my skincare routine?

How do I use Revi Pro+?

What makes Revi Pro+ different?

How often should I use Revi Pro+?

Is Revi Pro+ safe around my eyes? Is the treatment painful?

Should I avoid sunlight exposure after using Revi Pro+?

Can Revi Pro+ help with hyperpigmentation or uneven skin tone?

Is it safe to use Revi Pro+ alongside injectables or fillers (e.g., Botox, dermal fillers)?

Can I share the device with a family member or friend, and are there any hygiene precautions I should take?

How soon will I see visible improvements in my skin after using Revi Pro+?

What’s the recommended session length for each treatment mode, and does it vary by skin concern?

Will Revi Pro+ irritate skin conditions like rosacea, eczema, or psoriasis?

Is there an app or companion guide that helps me track my treatment progress or receive usage tips?

Does Revi Pro+ need special care or maintenance, such as cleaning the treatment head or replacing parts over time?

Is it travel-friendly, and are there any travel-specific considerations (e.g., voltage compatibility) I need to keep in mind?

Does Revi Pro+ include a warranty or money-back guarantee, and what’s the return policy if it doesn’t meet my expectations?

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