The Smuuv Shipping Protection add-on is our optional in-house order replacement coverage that protects your order against loss, theft, or damage during transit. If something goes wrong, we’ll send a replacement—no hassle. We understand how disappoint
You’ll see the option to add it in your cart. Just make sure the box is checked before you proceed to checkout or complete your purchase.
Smuuv Shipping Protection covers:. – Packages marked as delivered but not received. – Items damaged in transit. – Orders lost in shipping with no delivery confirmation
It doesn’t cover orders delivered to incorrect addresses entered at checkout being provided by the customerA shipment that has been confirmed delivered to your address and then stolen by your neighbour or porch pirates.A shipment with GPS location ev
Adding Smuuv Shipping Protection at checkout means your order is fully insured against loss, theft, and damage upon arrival. Shipping issues can happen to anyone, so we strongly recommend choosing this extra protection for peace of mind. If something
For damaged items or stolen packages, please submit your claim within 5 days of delivery.For lost packages, claims must be submitted within 7 days of the estimated delivery date.Unfortunately, claims made after these timeframes can’t be accepted and
At Smuuv Body, we review every customer inquiry, request, or complaint individually. Please note, we reserve the right to deny full or partial refunds, or redelivery, for reasons including (but not limited to) shipping delays, quality concerns, misun
Claims are usually reviewed within 2–5 business days. Once approved, we’ll send a replacement.
No, once your order has shipped, the protection fee is non-refundable.
All item(s) that were damaged during transitAll item(s) missing as a result of a a box or package that has been opened during transit
A shipment that states as being 'delivered' by the courier but you did not receive itA shipment where tracking shows 'in transit' for 10 or more days
Email us at [email protected] with your order number and a brief explanation of the issue. If the item is damaged, include a photo. We’ll take care of the rest.