What if I don’t add Smuuv Shipping Protection and my package is lost, stolen, or arrives with a quality issue?Updated 4 days ago

At Smuuv Body, we review every customer inquiry, request, or complaint individually. Please note, we reserve the right to deny full or partial refunds, or redelivery, for reasons including (but not limited to) shipping delays, quality concerns, misunderstandings about the product, insufficient evidence of the issue, or other circumstances. This is why we strongly recommend adding Smuuv Shipping Protection to your order (and honestly, it’s a good move for any online purchase—it can be a lifesaver!).

If you’ve added Smuuv Shipping Protection, your order is insured against loss, damage on arrival, and theft. Should you need to report an issue, you can reach out to us directly—our team is here and happy to help. Please remember to include clear photo evidence or supporting documentation of any issue; without it, we may not be able to process your claim.

For orders without Smuuv Shipping Protection, we’re unable to offer refunds or replacements if something goes wrong in transit. That’s why we highly encourage you to protect your purchase by adding Smuuv Shipping Protection at checkout—it’s the best way to cover your order against the unexpected, because, let’s face it, shipping can be unpredictable!