All order status updates (confirmation, shipment, tracking, and more) are updated promptly through the email provided at checkout.For additional updates on back-ordered products and their shipping status, you can track your order here on this page.NO
You can find your tracking information by logging into your Smuuv account and navigate to your order history. When you find the order number that you'd like to track, you will find the tracking link below the product information on the order's page.
This means that the order has been confirmed and we have already sent a confirmation email with the Order Number. And, our team is currently working hard to prepare your order, ready for dispatch to you. We usually ship within 1-3 business days. If t
Please be advised that order confirmation emails are only sent if the order has been placed successfully. You will receive an order confirmation email shortly after placing your order, as well as another email with tracking information once your orde
Please give us some time to prepare your order for shipping. We usually ship orders within 48 - 72 hours. For some orders it may take a little longer. Sales promotions can also lead to delays.If you have received tracking details confirmation but it
We assign tracking numbers to parcels right before they are shipped. As soon as your parcel is sent out, we send you a tracking notification with your tracking number for each order along with a link so you know where you can track the order. Please
While we wish we could speed up how fast you get your package, we, unfortunately, cannot control any delays that might happen while your order is in transit!
To protect both our customers and our company from the high volume of fraudulent charges we've experienced in the past, we are taking proactive measures.We use various advanced fraud detection and preventive technologies that reviews all orders place
If the courier is unable to deliver your order, it will get returned to our warehouse. Once it is back with us, we may be able to send out a replacement for you. Please reach out to our Support teams for any questions or to reschedule your reshipment
If the status on your package says it is delivered but you still have not received it, please check with your neighbours and housemates to see if they have it. Also check your tracking information via the link sent to you in case there is additional
All international shipments are subject to customs inspection. Once your package arrives in the destination country, customs will inspect the package. We do not have any control over when they will release the package. Keep an eye on your tracking in
When your order is dispatched, there may be a delay between the time it leaves our warehouse and the time the tracking system is updated. If your parcel is no longer being tracked, please contact the carrier directly to find out where your parcel is.