My order is held up at customs, what should I do?Updated 4 days ago

All international shipments are subject to customs inspection. Once your package arrives in the destination country, customs will inspect the package. We do not have any control over when they will release the package. Keep an eye on your tracking information to watch its journey and see when it's released!

You should contact your local customs agency to discuss things directly with them. We’ve been shipping orders around the world for several years. We have fulfilment partners around the world and ship DDP (Delivery Duty paid) so for the majority of orders, no customs checks are required. Beyond that, we only ship to countries that we have a reliable track record with for there not being any issues or undue hold ups at customs.

That said, customs controls are (literally) a law unto themselves and on very rare occasions there can be unexpected hold ups. As the buyer (and, technically speaking, the importer), only you can deal with your local customs office so you should communicate directly with them or via the courier. For the reasons above, Smuuv can’t be held responsible for customs delays or issues.