My order has been flagged for fraud check, what does this mean?Updated 3 days ago

To protect both our customers and our company from the high volume of fraudulent charges we've experienced in the past, we are taking proactive measures.

We use various advanced fraud detection and preventive technologies that reviews all orders placed through our system. If your order is flagged, it typically indicates that some information appears suspicious or that your profile matches a previously identified fraudulent order. Common reasons for flagging include discrepancies between the billing and shipping addresses or differences in names associated with the credit card details.

We appreciate your understanding as we take these precautions to ensure the accuracy of your order details. Rest assured, our email communication and the systems used by our fraud prevention partner are encrypted, keeping your information secure. To proceed with your order, we kindly ask you to verify your information by emailing us one or both of the following documents along with your order number:

1. A valid form of identification with proof of address (such as a driver's license or government-issued ID)
2. A copy of your credit card statement that shows your purchase

Once you provide the necessary documentation, a team member will assist you, and you can expect a response within 48 hours. After that, your order will either move forward to processing (if approved) or be canceled (if not approved).

Thank you for your cooperation!