Tracking says my order has been delivered but I haven't received itUpdated 3 days ago

If the status on your package says it is delivered but you still have not received it, please check with your neighbours and housemates to see if they have it. Also check your tracking information via the link sent to you in case there is additional information about where your order may have been left.

Sometimes orders may be delivered to your designated “Safe Place” so also check there. If you are still unable to locate your package having checked, please contact us here, so we can assist you.

In case of lost or stolen orders, contact our customer service immediately. We will initiate a courier investigation and explore replacement or refund options as necessary. Please note, we do not take responsibility for lost or missing packages that show delivery confirmation.