I entered the wrong shipping address. What can be done?Updated 4 days ago

Ok, it seems ridiculous to have to say this, but because we have to for legal reasons, we will. We know mistakes happen! However, Smuuv Body isn’t responsible for orders with incorrect or incomplete addresses entered at checkout. If a package can’t be delivered due to an address error, we can’t offer refunds or resend the order—so it’s super important to double-check your shipping details before completing your purchase.

To help, our checkout process includes free address verification to catch most typos and issues. If your address can’t be verified, you’ll be asked to confirm it and accept responsibility for any delivery issues that may result. Please note: P.O. boxes aren’t accepted.

We strongly recommend reviewing your shipping address carefully and only using an address that can be validated at checkout.

Heads up:

Orders with incorrect addresses, or those delayed by things outside the carrier’s control (like weather or natural disasters), aren’t eligible for refunds.

If you catch an error right after placing your order, reach out to us at [email protected] as soon as possible—while we can’t guarantee changes, we’ll do our best to help if your order hasn’t shipped yet!