What to do if any item(s) in my order is defective or faulty?Updated 4 days ago

We are under a legal duty to supply products that are in conformity with our agreement with you. If a product you have ordered is faulty, including if it is incorrectly described or not of satisfactory quality, you have a right to request a refund. Nothing in these terms will affect your legal rights.

Where possible, you need to report any problems like this to us by filling out this Product Defects Form within 48 hours from the time your order is delivered and send us photographic evidence to support if necessary. If your claim is upheld we will send you a returns label free of charge.

Once your product has been returned, it will be checked and, provided we agree that it is faulty, you will be refunded the price of the faulty product along with the delivery charges you paid.

Please see the section below for information on what qualifies as a faulty product. If you return something which isn't actually faulty, this may be returned to you at your expense or, if you fail to pay the return costs, we may keep it and not refund you.