I received an email advising my Order was cancelled. What should I do?

If you have received an email advising that your order has been cancelled it could be for one of the following reasons:

1. The order has failed security checks. We perform security checks on every order that is placed with us. If an order does not meet the criteria required for an order to be deemed as genuine then it will be cancelled. To make sure your order passes our security checks, please ensure the correct billing information is provided at checkout, this includes:

Billing address that is registered to the card being used
Verified by Visa- Correct password is entered
SecureCode by Mastercard- Correct pin code is entered
PayPal email address matches the information provided

2. The order is deemed as retail. Products purchased from Smuuv Body are not for re-sale or distribution except state otherwise. Smuuv Body can, at its sole discretion, restrict ordering to a maximum of 5 pieces of any individual products and reserve the right to cancel any orders which are suspected as being purchased for re-sale or distribution.

3. The system has detected a duplicate order. If a duplicate order comes through within a short space of time of the first order being placed, this may be cancelled.

4. The order is being delivered to a freight forwarding address. We cannot accept orders being delivered to a freight forwarding business for parcel insurance reasons.

I received an email advising my Order was cancelled. What should I do?Updated 4 days ago