How do I return my order?Updated 4 days ago

You can return your order within 30 days from the day you received your order. This includes products that have been opened and used - we expect you gave them a red hot go before deciding ‘not for me!’ 

Unused or gently used products are eligible for a full refund or credit. Substantially used products are not eligible for a refund or credit. Product condition will be determined in Smuuv Body’s sole discretion. Neither items marked as final sale nor Smuuv reward redemptions (items received as rewards), gift cards or gift with purchases cannot be returned for store credit, refunded or exchanged.

Please send us an email within this time-frame, so we can resolve any issues and initiate the returns process. We recommend that you return the product (and they will need to be returned) via registered post, and that you prepay all postage.

You assume any risk of loss, theft, or damaged goods during transit, and therefore we advise you to insure your parcel. Smuuv Body will not be responsible for any loss, theft, or damage in transit if you choose not to insure.